Offsite Server Management
Worried you do not have the in-house skills to manage your own servers?
We have been in business since 2001, and as such our technical team have gained some strong technical skills in managing a wide range of hosting services through working with our clients around the world. Our professional team are available around the clock to continuously manage and monitor your infrastructure and answer your technical queries.
We offer two remote server management plans available without minimum term contracts to give you piece of mind.
| Managed Basic | Managed Plus | |
|---|---|---|
| Initial Setup | ||
| Services tweaking | Yes | Yes |
| Firewall configuration | Yes | Yes |
| Time synchronisation (ntpd) | Yes | Yes |
| Kernel updates | Yes | Yes |
| OS updates | Yes | Yes |
| Application updates | Yes | Yes |
| Services hardening | Yes | Yes |
| Root kit checking | Yes | Yes |
| Antivirus scan | Yes | Yes |
| Control panel installation | Yes (upon request) | Yes (upon request) |
| System hardening | Yes | Yes |
| Application hardening | Yes | Yes |
| Backup configuration (remotely or spare disk) | Yes | Yes |
| Ongoing Maintenance | ||
| OS application patches | Yes | Yes |
| Kernel updates | Yes | Yes |
| Plesk/CPanel/DA updates | Yes (upon request) | Yes (upon request) |
| Security audits | Quarterly | Monthly |
| Service monitoring | Yes (upon request) | Yes (upon request) |
| Remote service monitoring | Coming soon | |
| 24x7 helpdesk support | Yes | Yes |
| Telephone escalation | Coming soon | Coming soon |
| IM escalation | Coming soon | Coming soon |
| Professional service | Yes | Yes |
| Response SLA | 3 hours | 1 hour |
| Named technician | Yes | |
| Included extra admin time | 1 hour | 2 hours |
| Additional extra help (per hour) | £25 | £15 |
| Cost | ||
| Setup fee | None | None |
| Monthly fee (Dedicated) | £49 | £75 |
| Monthly fee (VPS) | £39 | £65 |
Ready to order? Got questions?
Contact our sales team for personal assistance.
We currently support the following:
Operating Systems
- Red Hat Enterprise Linux - 3, 4, 5 (recommended)
- CentOS Enterprise Linux - 3, 4, 5 (recommended)
- Fedora - Core 4, Core 5, 6
Control Panels
- Plesk for Linux - 6, 7, 7.1, 8, 8.1, 8.2, 8.3 (recommended)
- cPanel - any version
- DirectAdmin - any version
Note: In order to take full advantage of this service we recommend all customers use Plesk, DirectAdmin or cPanel control panels. We can provide licencing for Plesk control panel only (contact sales for details).
UK based servers
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